Cancellation, Return & Refund Policy

Last updated: 10 August 2026

As The Dragoon Brampton primarily provides food, drink, reservations and hospitality services, traditional product returns will not normally apply. This policy explains how cancellations and refund requests are handled.

Online Food Orders

If you need to cancel an online food order, please contact us as soon as possible.

If preparation has not started, we will normally be able to cancel the order and arrange a refund.

Once food preparation has started, cancellation or a full refund may not always be possible because food is prepared specifically for the order and may be perishable.

Incorrect or Unsatisfactory Orders

If there is a problem with your order, such as an incorrect or missing item, please contact us as soon as reasonably possible.

We may ask for information or photographs where appropriate so that we can investigate the issue.

Depending on the circumstances, we may offer a replacement, partial refund, full refund or another appropriate resolution.

This does not affect your statutory consumer rights.

Table Booking Deposits

Where a deposit is required for a table reservation, the applicable cancellation conditions will be communicated when the booking is made.

Where possible, please contact us as early as possible if you need to cancel or amend your reservation.

Late cancellations or failure to attend a reservation may result in some or all of the deposit being retained where this was clearly stated as a condition of the booking.

Events and Private Functions

Private events, large bookings and special functions may have their own deposit and cancellation terms.

These terms will be communicated before the booking is confirmed. Where costs have already been reasonably incurred specifically for an event, these may affect the amount that can be refunded following a cancellation, subject to applicable law.

Gift Vouchers

Gift vouchers are generally non-refundable once used.

Any refund rights relating to an unused voucher purchased online will be handled in accordance with applicable UK consumer law and the specific conditions stated when the voucher was purchased.

Refund Processing

Approved refunds will normally be returned to the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

How to Request a Refund

Please contact us with your name, order or booking details, date of purchase and the reason for your request.

The Dragoon Brampton
18 Buckden Road
Brampton, Huntingdon
PE28 4PS

Email: info@thedragoon.co.uk
Telephone: 01480 537967

Nothing in this policy is intended to limit or exclude your statutory rights under applicable UK consumer law.